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Service Measurement Index
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Service Measurement Index : ウィキペディア英語版
Service Measurement Index

The Service Measurement Index is a framework designed to "measure the ''relative goodness'' of an IT Service".
==Formal definition==
The Service Measurement Index (SMI) defines a framework and method for the calculation of a relative index, which may be used to compare IT Services against one another, or to track services over time.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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